Guvon Hotels goes back to their family roots and centralises reservations to improve customer experience


Despite the hospitality industry being hard hit by the Covid-19 pandemic and subsequent lockdowns and closures, Guvon Hotels & Spas remain committed to providing the best possible experience for our customers. As such, we have made the strategic decision to centralise all our reservations and marketing services that will once again be handled in-house. This follows the decision made to terminate the marketing relationship with ThatCo who will no longer be a service provider for the Guvon group.  Additionally, Southern Spoor will continue to represent Guvon Hotels & Spas in the B2B market.

“We are open and operational as per government guidelines prescribed by the current level-4 restrictions. We realise that, now more than ever, South Africans are looking for a welcome break from day-to-day life and need somewhere to safely relax and reset,” says Guvon Hotels CEO, Kosie Pansegrouw. “This is an important move for our business and is aimed at ensuring our customers continue to receive the exemplary service that they have come to expect from us. Despite the current challenges, this is an exciting time for our business as we continue to keep our guests at the heart of all we do.”

Benefits for Guvon clients will include the best possible rates and improved turnaround times on bookings. Located at Guvon House, the Guvon Central Reservation Office manages bookings and enquiries across all the Guvon properties – namely Kloofzicht Lodge & Spa, Glenburn Lodge & Spa and The Fairway Hotel, Spa & Golf Resort.

The health and safety of our guests and staff remain our top priority, and, under current restrictions, all Covid-related protocols are being strictly adhered to. Our staff have been trained and briefed on important hygiene practices, hand sanitiser is available at all entry and exit points and cleaning and sanitising protocols within the hotels and spas has been significantly ramped up by continually using the latest and most effective products available on the market – specifically around communal areas and frequent touch points, such as door handles, telephones, photocopiers, and banisters.

We are ready to welcome our stay-over guests be it for leisure, work or a special event. Our restaurants remain open in line with regulations around operating hours and capacity, with limited menus to ensure the best possible service for our guests.

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About Guvon Hotels & Spas

Guvon Hotels & Spas is a leading hospitality group offering a collection of hotels and spas in Gauteng. All properties offer excellent accommodation, conference, team building and wedding facilities. Kloofzicht Lodge & Spa, Glenburn Lodge & Spa and Bush Willow Tented Camp are in Muldersdrift, in the Cradle of Humankind and The Fairway Hotel, Spa & Golf Resort situated adjacent to the Randpark Golf Club add city retreats to our country collection of properties. The Guvon Spas, situated at each property, all with their own unique offering and treatment menu, offers exceptional spa and wellness experiences. | Central Reservations 08611 48866

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